Last modified: August 12, 2022
Information that you provide for input into our Homeless Management Information System (HMIS) is subject to a different policy, our HMIS Privacy Notice, which is available below.
- Types of Information Collected
We collect information that helps us identify and contact you as well as carry out certain business purposes described below and to provide services to our clients and donors.
- Information You Provide: The types of information that we collect directly from you may include:
- Personal identifiers such as your name, physical address, email address, phone number, social security number, tax identification number, and date of birth)
- Demographic information, such as race, disability, marital status, and gender
- Financial information, such as credit card information or bank account information, needed to process payments or donations or provide financial assistance to our clients
- Information related to your employment, level of education, income and assets
- Google Analytics: We use Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, text files that are stored on your computer, to analyze your use of the website. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google. Read about Google’s privacy practices.
- Email: When you view email from us, we may collect information related to clicking on links or downloading a tracking image (to infer opening an email). We use this information to serve our members better including for troubleshooting delivery issues and evaluating the effectiveness of our messages.
- How Information Is Used
We collect information about you for a variety of business purposes, including but not limited to:
- conducting our business and providing services to you;
- making determinations as to eligibility for financial assistance programs offered by our third party partners;
- communicating with our donors and clients or as otherwise necessary to provide our services;
- working with our service providers to process and credit your online donation, event registration, or ticket purchase;
- offering information and promotional materials to you;
- sharing demographic data with state and federal agencies;
- analyzing the information we collect to increase the effectiveness of our programs;
- with consent, sharing your inspiring experiences with All Chicago on the “Share Your Story” portion of the website, on email communications, or on other social media channels;
- analyzing website traffic;
- maintaining the safety and integrity of our website and services; and
- complying with our legal obligations, including reporting information to state and federal partner agencies.
- Sharing Your Information:
We do not sell your personal information to third parties for any reason. In the course of our operations, we may disclose your personal information to third parties in the following circumstances:
- Consent: We may disclose your personal information if you have given us specific consent to use your personal information for a specific purpose.
- Third Party Vendors and Service Providers: We may share your personal information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work in connection with providing you the services or delivering information to you that you have requested. We share your personal information with these third parties only where the sharing of your personal information is necessary for them to carry out such support services.
- Third Party Analytics: We use Google Analytics to collect deidentified information about your interactions with our Website and services. This personal information may be used to, among other things, improve the functionality of our Website and services.
- Government Agencies: In some cases, we are required to report information to state and government agencies.
- Other Third Parties: We are required by some private funders to provide information to report back on the impact and effectiveness of certain programs.
- Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale or company assets, financing, or acquisition of all or a portion of our business to another company.
- Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a subpoena (including in response to public authorities to meet national security or other law enforcement requirements).
- Cookie management: You have the ability to accept or decline cookies. Most browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of our website.
You can use the methods described below to manage cookies. You must take these steps on each browser or device that you use. If you replace, change or upgrade your browser or device, or delete your cookies, you may need to use these opt-out tools again:
If the browser you use is not listed above, please refer to your browser’s help menu for information on how to manage cookies.
- How Information Is Secured:
We take reasonable security measures to protect against the loss or misuse of information under its control. Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your information, we cannot guarantee the security of your information transmitted to our services.
- Notice to International Users:
This website and our services are not intended for residents outside the United States. If you use the services or provide us your information from outside the United States, your information will be transferred to, stored, and processed in the United States. By using our services or providing us with your information, you understand that your information will be collected from and processed in the United States.
- Children’s Data
This website and our services are not intended for use by minors, and we do not knowingly collect, maintain, or process information submitted online by individuals under the age of 13. If we obtain actual knowledge that we have collected information from someone under the age of 13, we will delete that information.
- Do Not Track signals:
Web browsers and other technologies you may use to access the services may include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preferences not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals have been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online.
- Links to Other Sites
- Donor Bill of Rights
All Chicago adheres to the Donor Bill of Rights developed by the Association of Fundraising Professionals, available here.
- Notice to Residents of California
California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.
- Notice to Residents of Nevada
15. Contact Information.
Phone: (312) 379-0301
651 W. Washington Blvd, Suite 504
Chicago, IL 60661
Materials and Technology. All Chicago owns the materials and technology, or has the right to use the materials and technology, included on the website. No one outside All Chicago may use any of the material or technology for any purpose, including but not limited to personal financial gain or other inappropriate activity. Remember, if you choose not to accept these terms and conditions, you are free to “click” away from the website. It is improper, and may be a violation of law, for you to post or download and distribute any material that you do not own or for which you do not have permission to use. Use of the All Chicago materials or technology for illegal, inappropriate, or obscene purposes (or in support of such activities) is strictly prohibited.
Responsibility for Activities. You are entirely responsible for all of your activities on the website. PLEASE BE AWARE: All Chicago reserves the right to terminate your ability to interact with the website in the event we, in our sole discretion, determine that you have engaged in a prohibited activity. Listed below are some, but not all, of the prohibited activities that may result in termination:
Posting, transmitting, or facilitating in the promotion of illegal content through the website.
Use of the website to harass, threaten, or embarrass another person or entity.
Transmitting or facilitating distribution of content that is untrue, threatening, harassing, abusive, racially or ethnically offensive, vulgar, sexually explicit, obscene, defamatory, or objectionable.
Impersonating All Chicago staff.
Attempting to obtain a password, account information, or other private information about other visitors to the website, or harvesting e-mail addresses or other information.
Posting any unsolicited advertising, promotional materials, or any form of solicitation at the website.
Limitations of Liability. TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO EVENT SHALL ALL CHICAGO BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE WEBSITE, ANY WEBSITE LINKED TO THE WEBSITE, ANY CONTENT ON THE WEBSITE, OR THE LOSS OF ANY INFORMATION PROVIDED BY YOU IN CONNECTION WITH THE WEBSITE, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE) BREACH OF CONTRACT, OR OTHERWISE, EVEN IF FORESEEABLE. THE FOREGOING DOES NOT AFFECT ANY LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
Additional Information for Donors
- Overview. All Chicago is grateful for the generous donations that allow us to continue our valuable work with people experiencing homelessness, and we understand the importance of protecting your personal information. Rest assured that All Chicago has put in place reasonable procedures to secure and safeguard information collected on the website. The third-party provider we use for donations processes credit card information using encrypted websites throughout the entire donation process.
- Use of Donor Information. All Chicago uses donor information to notify donors of information, plans, and activities in connection with All Chicago, and to provide donors with the e-newsletter and other All Chicago communications. At All Chicago, we may also publish donor information on our website, in connection with our mailing list, the e-newsletter, and through other channels, unless a donor specifically requests that their information not be used for these purposes. All Chicago’s Annual Report (“Annual Report”) publishes a list of names for all donors giving $100 or more in the applicable fiscal year, however donor contact information is never published or made available. Requests to remain anonymous will be honored, and a donor wishing to remain anonymous or have the use of their information limited to All Chicago’s internal operations should contact All Chicago using the contact information provided in Section 6.
In addition to the uses specified in Section 4, All Chicago will use contact information of donors to:
i. inform donors about upcoming fundraising campaigns and other activities of All Chicago;
ii. maintain internal records; and
iii. report to relevant U.S. and state agencies (these reports are not for public inspection).
Access to Donor Information. All access to donor financial information is strictly limited to the professional All Chicago staff processing the data and our external payment-processing provider. Online donation transactions are encrypted during transit and are not stored by All Chicago. Payment information is processed directly through Blackbaud.
Published Donor List. The name of donors contributing $100 or more will be published in the Annual Report, which is displayed on the website and distributed via the mailing list. A donor may request to opt-out of being identified in the Annual Report by contacting All Chicago using the contact information in Section 6.
Donor Anonymity and Communication Preferences. Donors contributing online can also choose to donate anonymously and/or share their communication preferences in the comments section provided on the donation portal.
Donor Bill of Rights. All Chicago adheres to the Donor Bill of Rights developed by the Association of Fundraising Professionals, available here.
Homeless Management Information System (HMIS)
Continuum of Care. As mandated by the U.S. Department of Housing and Urban Development (“HUD”), Chicago has a Continuum of Care (“CoC”). The CoC is a membership group that strategizes and plans a coordinated, comprehensive approach to providing housing and services for people experiencing homelessness. The CoC has elected All Chicago to serve as lead agency to provide leadership and support to the CoC.
All Chicago’s HMIS Responsibilities. As mandated by HUD, the CoC governs the HMIS, a database used by all CoC-funded agencies to collect data on people experiencing, or at risk of, homelessness and the services they receive. The CoC has elected All Chicago to serve as the lead agency to administer the HMIS. The information collected in the HMIS helps us improve service delivery, better understand homelessness, and evaluate the effectiveness of our services.
Sharing of HMIS Information. Information related to the HMIS may be shared with other agencies and city departments according to the HMIS Privacy Practices. All Chicago does not publicly share any personally identifiable information about the HMIS participants without their full knowledge and written consent.
HMIS Data Disclaimer. On the website in the CoC section, All Chicago utilizes a third-party platform that allows visitors to compare statistical data provided by individual CoC member organizations. By using this website, you agree and acknowledge that:
All Chicago shall not be liable for damages of any kind arising out of or in connection with your use of such data; and that
All Chicago shall not be responsible for the interpretation of the data or any inferences made in connection with the data by you or any third parties including but not limited to any misleading or inaccurate use or presentation of the data outside of the website.