Coordinated Entry System

If you are in need of immediate shelter please call 3-1-1.

The Coordinated Entry System (CES) connects people who are experiencing homelessness to housing opportunities in Chicago. The CES uses a standardized housing assessment to understand the needs of households and follows a prioritization plan to refer youth, individuals, and families to housing. The assessment is available to all eligible persons regardless of race, color, national origin, religion, sex, age, familial status, disability, actual or perceived sexual orientation, gender identify, or marital status.

Questions? Contact the Coordinated Entry System team at or leave a voicemail at 872.296.5004.

Access Points

AgencyAddressPhone NumberHours
North: Heartland Alliance Health1015 W Lawrence
Chicago, IL 60640
224.688.0692Monday – Friday
9AM – 1PM
West: Franciscan Outreach10 S Kedzie
Chicago, IL 60612
Ask for Franciscan Outreach on the 1st Floor
312.746.5642Monday – Friday
9AM – 5PM
South: Matthew House3722 S Indiana
Chicago, IL 60653
773.536.6628Monday – Friday
7AM – 1PM
Youth 12 – 24
(minors receive limited services): Broadway Youth Center
1023 W Irving Park
Chicago, IL 60613
773.388.1600M, Tu, Th, F
9AM – 3PM
1PM – 5PM
Telephone: Coordinated Entry Call CenterN/A312.361.1707Monday – Friday
8AM – 4PM