Resources for Coordinated Entry System Housing and Service Providers

If you are in need of emergency shelter please call 3-1-1.

Housing and service providers that support people experiencing homelessness can find additional information and resources here. If you have a question about the Coordinated Entry System that is not answered here, please email the Coordinated Entry Team at or leave a voicemail at 872.296.5004.

HOUSING ASSESSMENTS: Anyone sleeping in a shelter, outside, in a vehicle, or any place not meant for human habitation can complete a housing assessment by going to an In Person Access Point or calling the Coordinated Entry Call Center (Monday Friday from 8 AM – 4 PM) at 312.361.1707. Please note that this may or may not lead to a housing option and does not solve your immediate housing crisis.

How to Help Someone Get Assessed

In-Person Access Points
Coordinated Entry Assessment Forms
Steps to Becoming a Skilled Assessor
Privacy Policy and Client Consent Form 
Homelessness Definitions

Requesting Referrals

Match & Rematch Request Forms
Housing Provider Interim Contact Protocols
Notes in HMIS

Housing & Service Provider Workflows

Housing Provider Workflow
Housing System Navigation Workflow 
Housing System Navigation Roles
Chronic Homelessness Verification Packet
CES System Integrations Teams (SIT) – Overview


Transfer Policy
Transfer Process
Emergency Transfer Plan

Grievance Process

Grievance Form

Additional Resources

Families with Children
Domestic Violence
Human Trafficking
Resources for People Experiencing Housing Instability
Video: Applying for Housing through the CHA
Youth & Young Adults (coming soon)