System Performance, Data, and Research

This line of work develops and executes on strategies to monitor system and service performance to drive data-driven decision making and foster transparency. Activities include refining the program models chart, building performance dashboards, refining the NOFA evaluation tool and performance monitoring protocols, building a multi-system database, and the Point-in-Time Count.

Contact Karen Kowal or Doug Nichols with questions about this line of work.


Stay informed on what’s happening with the lines of work


2018 System Performance Measures


The System Performance Measures (SPMs) align with one of the guiding principles of the CoC that preventing and ending homelessness requires system-level change. Reported yearly to HUD, the SPMs have become increasingly important to CoCs, influencing areas such as funding from HUD, service delivery improvement efforts, and CoC-wide decision making.

2016 System Performance Measures

The U.S. Department of Housing and Urban Development evaluates the success of local Continuums of Care (CoCs) through a set of standards called System Performance Measures. This memo outlines the Chicago CoC’s performance in each measure in 2016.

Committees and Workgroups

System Performance and Evaluation Committee (SPEC)

Improve and refine the Program Models Chart, the NOFA Evaluation Tool, and performance monitoring protocols
Expertise needed: Participants may be involved in policy work at their agency, complete the ranking instrument, or have experience using data/reporting to drive their program offerings or set goals. Someone with an interest in system performance and improvement of systems and projects, as well as developing and implementing tools that enhance project performance and shape the local evaluation tool, would be a good fit. 
Meeting details: The group meetings occur on the first Friday of every month, 10:00 AM – 12:00 PM at rotating locations. Contact Karen Kowal for more information.

 

Evaluation Tool Subcommittee

This group develops and refines the annual local evaluation instrument.
Expertise needed: Participants may be involved in policy work at their agency, complete the ranking instrument, or have experience using data/reporting to drive their program offerings or set goals. Someone with an interest in system performance and improvement of systems & projects, as well as developing and implementing tools that enhance project performance and shape the local evaluation tool, would be a good fit. 
Meeting details: The group meetings occur the second or third Wednesday of the month, as needed, from 10:00 AM -11:30 AM at rotating locations. Contact Karen Kowal for more information.

 

Peer-to-Peer Provider Workgroup

This workgroup is developing an independent structure to improve and expand upon peer support activities, such as peer interviews and technical assistance, that were previously conducted as components of the site visit process. Questions the workgroup will consider include: What type of peer-to-peer provider support is needed?  What types of support activities would people be likely to engage in? What resources already exist? The goal is to develop and implement activities that will enable staff across different agencies to share their strengths and help one another address their challenges.   
Expertise needed: Individuals who have participated in peer interviews in previous years, either as the interviewer or the interviewee, are encouraged to join and share their perspective. However, past participation is not a requirement. Any individual interested in helping to develop the provider support structure is welcome. 
Meeting details: The group meetings occur on the third Thursday of every month (9:30 AM -11:00 AM) at the ReVive Center at 1668 W Ogden Ave. Contact Jennifer Fabbrini for more information. 

 

Program Monitoring Workgroup

This is a time-limited workgroup focused on providing feedback on the Continuum of Care’s program monitoring process. As part of the CoC Program regulations, HUD requires all CoCs to monitor the performance of their system. All Chicago is funded and required to perform monitoring efforts on behalf of the CoC. Through this workgroup, All Chicago is looking for provider input and guidance regarding the monitoring plan that will be used moving forward. This plan will involve enhancing and re-envisioning former site visit and monitoring processes.
Expertise needed: Individuals interested in evaluating monitoring tools and policies and contributing to the development of the CoC monitoring programs
Meeting details: TBA