If you are in need of immediate shelter please call 3-1-1.
The Coordinated Entry System (CES) connects people who are experiencing homelessness to housing opportunities in Chicago. The CES uses a standardized housing assessment to understand the needs of households and follows a prioritization plan to refer youth, individuals, and families to housing. The assessment is available to all eligible persons regardless of race, color, national origin, religion, sex, age, familial status, disability, actual or perceived sexual orientation, gender identity, or marital status.
Questions? Contact the Coordinated Entry System team at ces@chicagococ.org or leave a voicemail at 872.296.5004.
Access Points
Access Points provide Coordinated Entry Assessments and updates on a walk-in basis. Please contact Access Points in advance to confirm hours.
Phone Access Point: A new Coordinated Entry Phone Access Point went live on September 4, 2024, and will be run by United Way. Phone Access Point Hours are as follows:
HOLIDAY CLOSURES: The Phone Access Point will be closed December 24 – 25 & January 1. Other access point closures are noted in the table below.
Phone Access Point Hours:
Monday, Tuesday, Thursday, & Friday: 10:00 AM – 3:00 PM
Tuesdays: 4:00 – 9:00 PM
The Phone Access Point Number: 312.971.4178
| Agency | Address | Phone | Hours |
|---|---|---|---|
| North: Heartland Alliance Health – Uptown | 4009 N. Broadway Chicago, IL 60640 | 224.545.9219 | Mon, Tues, Thurs, & Fri: 9:00 AM – 3:00 PM Wednesdays: 10:00 AM – 3:00 PM CLOSED: December 24 – 25, & December 31 – January 1 |
| North: Nourishing Hope – Sheridan Market | 3945 N. Sheridan Chicago, IL 60613 | 773.550.2972 | 2nd & 4th Mondays: 10 AM – 1 PM Tues – Fri: 10 AM – 1 PM CLOSED: December 24 – 26 & December 31 – January 2 |
| Northwest: Nourishing Hope – El Mercadito | 3533 W. North Ave. Chicago, IL 60613 | 773.550.2972 | 1st & 3rd Mondays: 12 PM – 3 PM CLOSED: December 24 – 26 & December 31 – January 2 |
| West: Franciscan Outreach Ask for Franciscan Outreach on the 1st Floor | 10 S. Kedzie Chicago, IL 60612 | 312.746.5642 | Mon – Fri: 9 AM – 4:30 PM CLOSED: December 24 – 25, & December 31 – January 1 |
| Southwest: Phoenix Foundation | 5300 S. Pulaski Chicago, IL 60623 | 773.457.4429 | Mon & Tues: 8:30 AM – 4:30 PM Wed: 8:00 AM – 11:30 AM CLOSED: December 24 – 25, & January 1 |
| Southwest: Phoenix Foundation | 2456 W. 71st St. Chicago, IL 60629 | 773.457.4429 | Wed: 1:00 PM – 4:30 PM Thurs & Fri: 8:30 AM – 4:30 PM CLOSED: December 24 – 25, & January 1 |
| South: Featherfist | 2255 E. 75th St. Chicago, IL 60649 | 773.721.7088 ext. 219 | Mon – Fri: 8 AM – 3 PM CLOSED: December 25-27, & December 31 – January 1 |
| South: Matthew House | 3722 S. Indiana Chicago, IL 60653 | 773.536.6628 | Mon – Fri: 6:30 AM – 11 AM & 1 PM – 4:30 PM CLOSED: December 24 – 25, & December 31 – January 1 |
| South: Heartland Alliance Health – Englewood | 5501 S. Halsted Chicago, IL 60621 | 464.927.9937 | Mon, Tues, & Fri: 9:00 AM – 1:00 PM CLOSED: December 24 – 25, & December 31 – January 1 |
| Youth 12 – 24 (Minors receive limited services): Broadway Youth Center | 1023 W. Irving Park Chicago, IL 60613 | 773.388.1600 | Mon, Tues, Thurs, & Fri: 9 AM – 3 PM Wed: 1 PM – 5 PM |
