If you are in need of immediate shelter please call 3-1-1.
The Coordinated Entry System (CES) connects people who are experiencing homelessness to housing opportunities in Chicago. The CES uses a standardized housing assessment to understand the needs of households and follows a prioritization plan to refer youth, individuals, and families to housing. The assessment is available to all eligible persons regardless of race, color, national origin, religion, sex, age, familial status, disability, actual or perceived sexual orientation, gender identity, or marital status.
Questions? Contact the Coordinated Entry System team at ces@chicagococ.org or leave a voicemail at 872.296.5004.
Access Points
Access Points provide Coordinated Entry Assessments and updates on a walk-in basis. Please contact Access Points in advance to confirm hours.
Phone Access Point: A new Coordinated Entry Phone Access Point went live on September 4, 2024, and will be run by United Way. Phone Access Point Hours are as follows:
Monday, Tuesday, Thursday, & Friday: 10:00 AM – 3:00 PM
Tuesdays: 4:00 – 9:00 PM
The Phone Access Point Number: 312.971.4178
| Agency | Address | Phone | Hours |
|---|---|---|---|
| North: Heartland Alliance Health – Uptown | 4009 N. Broadway Chicago, IL 60640 | 224.545.9219 | Mon, Tues, Thurs, & Fri: 9:00 AM – 3:00 PM Wednesdays: 10:00 AM – 3:00 PM |
| North: Nourishing Hope – Sheridan Market | 3945 N. Sheridan Chicago, IL 60613 | 773.550.2972 | 2nd & 4th Mondays: 10 AM – 1 PM Tues – Fri: 10 AM – 1 PM |
| Northwest: Nourishing Hope – El Mercadito | 3533 W. North Ave. Chicago, IL 60613 | 773.550.2972 | 1st & 3rd Mondays: 12 PM – 3 PM |
| West: Franciscan Outreach Ask for Franciscan Outreach on the 1st Floor | 10 S. Kedzie Chicago, IL 60612 | 312.746.5642 | Mon – Fri: 9 AM – 4:30 PM |
| Southwest: Phoenix Foundation | 5300 S. Pulaski Chicago, IL 60623 | 773.457.4429 | Mon & Tues: 8:30 AM – 4:30 PM Wed: 8:00 AM – 11:30 AM |
| Southwest: Phoenix Foundation | 2456 W. 71st St. Chicago, IL 60629 | 773.457.4429 | Wed: 1:00 PM – 4:30 PM Thurs & Fri: 8:30 AM – 4:30 PM |
| South: Featherfist | 2255 E. 75th St. Chicago, IL 60649 | 773.721.7088 ext. 219 | Mon – Fri: 8 AM – 3 PM |
| South: Matthew House | 3722 S. Indiana Chicago, IL 60653 | 773.536.6628 | Mon – Fri: 6:30 AM – 11 AM & 1 PM – 4:30 PM |
| South: Heartland Alliance Health – Englewood | 5501 S. Halsted Chicago, IL 60621 | 464.927.9937 | Mon, Tues, & Fri: 9:00 AM – 1:00 PM |
| Youth 12 – 24 (Minors receive limited services): Broadway Youth Center | 1023 W. Irving Park Chicago, IL 60613 | 773.388.1600 | Mon, Tues, Thurs, & Fri: 9 AM – 3 PM Wed: 1 PM – 5 PM |
