If you are in need of emergency shelter please call 3-1-1.
Housing and service providers that support people experiencing homelessness can find additional information and resources here. If you have a question about the Coordinated Entry System that is not answered here, please email the Coordinated Entry Team at ces@chicagococ.org or leave a voicemail at 872.296.5004.
HOUSING ASSESSMENTS: Anyone sleeping in a shelter, outside, in a vehicle, or any place not meant for human habitation can complete a housing assessment by going to an In Person Access Point or calling the Phone Access Point at 312.971.4178. Please note that this may or may not lead to a housing option and does not solve your immediate housing crisis.
How to Help Someone Get Assessed
In-Person Access Points
Coordinated Entry Assessment Forms
Steps to Becoming a Housing Resource Specialist
Privacy Policy and Client Consent Form
Homelessness Definitions
Requesting Referrals
Match & Rematch Request Form
Housing Provider Interim Contact Protocols
Notes in HMIS
Housing & Service Provider Workflows
Housing Provider Workflow
Housing System Navigation Workflow
Housing System Navigation Roles
Chronic Homelessness Verification Packet
CES System Integrations Teams (SIT) – Overview
Grievance Process
Chicago CES Grievance Policy & Process Fillable PDF (English)
Chicago CES Grievance Policy & Process Fillable PDF (Spanish)
Additional Resources
Resources for People Experiencing Housing Instability – English | Spanish
Families with Children
Domestic Violence
Human Trafficking
Sexual Assault
Youth & Young Adults
Immigrant & New Arrivals
Video: Applying for Housing through the CHA
CHA Flyer: How to Apply for Public Housing & Project-Based Voucher Program – English | Spanish
