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Need Help?

Need Help?

If you are homeless, or at risk of homelessness, please contact the following:

  • Homelessness Prevention Call Center: Dial 311 or 312.744.5000 and ask for “Short Term Help.” TTY Access is available for callers using specialized TTY equipment due to hearing problems: 312.948.6817.​The Call Center Information & Referral Specialist will ask you questions about your situation and assess your eligibility for the financial assistance and other community resources. The Call Center’s hours of operation are Monday - Thursday, 8:30 a.m. to 4:30 p.m.

    • If you reside in the Suburban Cook County, call 1.877.426.6515 for help with basic needs.
  • Our Partners: Visit our partner map to see what agencies are in your Zip Code.​
  • Family & Support Services Community Service Centers: DFSS’ six Community Service Centers are open from 9 a.m. to 5 p.m., Monday through Friday. City residents who need assistance can drop in or schedule an appointment in advance. Visitors participate in an initial assessment to identify their needs. DFSS Community Service Centers help individuals and families in need access a wide range of resources from shelter, food and clothing to domestic violence assistance, job training/placement and services for the formerly incarcerated. Clients can also get information about rental, utility and other financial assistance programs. The facilities serve as Warming and Cooling Centers during periods of extreme weather. Community Service Center Locations:
  • Englewood Center
    1140 W. 79th Street
    Chicago, IL 60620

    Garfield Center
    10 S. Kedzie Ave.
    Chicago, IL 60612

    King Center
    4314 S. Cottage Grove
    Chicago, IL 60653

    North Area
    845 W. Wilson Ave.
    Chicago, IL 60640

    South Chicago
    8650 S. Commercial Ave.
    Chicago, IL 60617

    Trina Davila
    4312 W. North Ave.
    Chicago, IL 60639